Placing an Order
To make purchases in the Tribe-Asia online store, it is necessary to become a Tribe-Asia member. Membership is free and benefits include notices of sales, new products, activities and other valuable information. Click on Member Log-in to sign up. If you are already a member, it is necessary to log-in each time you shop on this site.
Please make sure that your mailing address, including zip or postal code, and telephone number are correct to ensure that your order arrives safely and in the shortest amount of time possible. Also provide a valid e-mail address for order confirmation.
Choose shipping option. International orders are shipped via EMS (Express Mail Service). If you would like your order shipped via another courier service such as UPS, DHL or FedEx please e-mail to email@example.com for a shipping quote. Shipment to a Taiwan address is free of charge.
Please note that prices and totals are in US dollars.
Please complete your order via the online shopping cart. Choose shipping option: Via EMS for orders to be shipped outside of Taiwan or Free in Taiwan for orders to be shipped to an address within Taiwan. Shipping fees for orders to be sent outside of Taiwan are calculated automatically based on the TOTAL WEIGHT of the order. Payment may be made via Paypal.com once you have completed your order.
If you do not have a Paypal account sign-up is free and easy. However, it is not necessary to have a Paypal account to complete payment of your Tribe-Asia order. For further information about Paypal, go to www.paypal.com
Choose from two options: Express Mail Service (EMS) or Free in Taiwan.EMS (Express Mail Service) is an international courier service. It includes a tracking system and deliveries must be signed for. Provide a home or office address including postal code and telephone number. Please no post office boxes.
If you prefer another courier service, such as DHL, FedEx or UPS, please e-mail to firstname.lastname@example.org for a shipping quote.
Shipping charges will be calculated based on TOTAL WEIGHT of all ordered products.
Expect two to four weeks for delivery.
Customer is responsible for re-shipment charges if package is returned due to incorrect information provided, if no one is available to sign on repeated attempts to deliver or order is not picked up from the location cited on delivery notice during the specified period of time.
Free shipping is available only if order is sent to an address within Taiwan. Please do not click on this option if your package is to be sent to an address outside of Taiwan.
Returns and out-of-stock products
Many of the products in the Tribe-Asia online store are handmade or mostly handmade handicrafts and art works. As such, many of them are one of a kind. Some artists may produce a line of similar products, but because they are handmade no two will be exactly the same. As most indigenous and ethnic artists and artisans in Asia are only able to work on their craft part time, and handmade works are time consuming to make, it may not always be possible for items from a particular artist to be quickly restocked. It is highly recommended that if interested in a product that you place your order as quickly as possible to avoid disappointment.
The Tribe-Asia team will make every effort to remove sold items from the Tribe-Asia Website immediately. However, if the product you have ordered is out of stock, we will notify you as to the availability of a similar item. You may choose to wait for a similar item, exchange for another item of equal value or receive a refund through Paypal.